Ask Dao Kapra Refund Policy

This Refund Policy ("Policy") applies to all purchases made through HEPE mobile application ("Application"). By using our Application and making purchases, you agree to the terms outlined in this Policy. Please read this Policy carefully before making any purchases.

a. Digital Goods: HEPE offers digital goods and services for purchase within the Application. Due to the nature of digital goods, refunds may be subject to certain restrictions.

b. In-App Purchases: Refunds for in-app purchases made through the Application may be requested in accordance with the procedures outlined below.

a. Digital Goods: Refund requests for digital goods must be made within 7 days of the original purchase date.

b. In-App Purchases: Refund requests for in-app purchases must be made within 7 days of the original purchase date.

a. Valid Reasons: Refunds may be granted for valid reasons, including but not limited to:

i. Unauthorized or accidental purchases.

ii. Technical issues that prevent access to or use of purchased content.

iii. Duplicate charges for the same item or service.

b. Non-Eligible Reasons: Refunds will not be granted for reasons such as:

i. Change of mind or buyer's remorse.

ii. Lack of understanding of how to use the digital goods or services.

iii. Disagreement with the content or features of the purchased item or service.

a. Request Process: To request a refund, please follow these steps:

i. Contact our customer support team within the eligibility period specified in section 2.

ii. Provide your purchase details, including the order number, date of purchase, and a brief explanation of the reason for the refund request.

iii. Our support team will review your request and, if eligible, process the refund within 7 business days.

b. Refund Method: Refunds for eligible purchases will be issued using the same payment method that was used for the original purchase.

a. If you believe that a refund was wrongfully denied or if you encounter any issues with the refund process, please contact our customer support team for further assistance. We are committed to resolving disputes promptly and fairly.

a. HEPE reserves the right to modify or amend this Refund Policy at any time. Any changes will be effective immediately upon posting the updated Policy within the Application. It is your responsibility to review this Policy periodically for any updates.

a. If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at refunds@askdaokapra.com. It may take up to 2 business days to respond to your request.